Terms & Conditions

1. Agreement to Terms

By accessing and using Craftangels, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

3. Products and Pricing

All products sold on Craftangels are handmade by artisans. Please note:

• Slight variations in color, size, and design are natural characteristics
• Prices are subject to change without notice
• We reserve the right to limit quantities
• Product images are for illustration purposes only

4. Orders and Payment

By placing an order, you agree to provide current, complete, and accurate purchase information. We accept various payment methods and process payments securely through trusted payment partners. All sales are final once the order is confirmed, subject to our return policy.

5. Shipping and Delivery

Shipping terms:

• Free shipping on orders above ₹999
• Standard delivery: 5-7 business days
• Shipping times are estimates and not guaranteed
• Risk of loss passes to you upon delivery to the carrier

6. Returns and Refunds

We offer returns within 7 days of delivery for:

• Defective or damaged products
• Incorrect items shipped
• Products significantly different from description

Refunds will be processed within 7-10 business days after we receive the returned item.

7. Prohibited Uses

You may not use our site for:

• Any illegal purpose or to violate laws
• Transmitting harmful code or malware
• Collecting information about other users
• Impersonating others or providing false information
• Interfering with site security features

8. Intellectual Property

All content on Craftangels, including text, graphics, logos, and images, is the property of Craftangels or our artisan partners and is protected by copyright and intellectual property laws.

9. Limitation of Liability

Craftangels and its artisan partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or purchase of products.

10. Contact Information

For questions about these Terms & Conditions, please contact:

Email: hello@craftangels.in
Address: 123 Artisan Street, Mumbai, Maharashtra 400001, India