Frequently Asked Questions
Everything you need to know about ordering handcrafted products on Craftangels
How do I place an order?
Browse products, add items to your cart, and checkout securely. You can order as a guest or create an account to track your orders and save addresses.
Are all products really handmade?
Yes. Every product on Craftangels is handcrafted by verified Indian artisans. Each item is unique â small variations in color, texture, or finish are part of what makes handmade products special.
How long does shipping take?
Most orders are dispatched within 2â4 business days. Delivery typically takes 3â7 business days within India depending on your location. Tracking details are shared once your order ships.
What is your return policy?
We accept returns within 7 days of delivery for damaged, defective, or incorrect items. Since products are handmade, minor natural variations are not considered defects. Contact us with photos and we will resolve it quickly.
Can I request a custom product?
Yes! Many artisans accept custom orders â personalized designs, sizes, colors, or bulk quantities. Use the Custom Requests feature or contact us with your requirements.
How do I sell my crafts on Craftangels?
Artisans can register as vendors, create a shop, and list products. Our team reviews each application to maintain quality standards.
What payment methods do you accept?
We accept all major payment methods through our secure payment gateway, including UPI, cards, net banking, and wallets.
How can I track my order?
Order status and tracking details are available in your account dashboard and sent to your registered email when the order ships.
Still have questions?
Our team is happy to help with orders, custom requests, or anything else.
Contact Us